Telephone mediation scheme launched

A new telephone mediation scheme for unresolved personal injury claims has been launched by InterResolve.

The launch comes after a pilot scheme with AXA Insurance, in which it is claimed 50 cases had their settlement times reduced from 18 months to seven weeks. InterResolve said the pilot had a settlement rate of 88 per cent and an uptake of 85 per cent from claimant lawyers, despite being used across a range of claim values.

David Fisher, liability claims technical manager at AXA, believes the scheme has an “important role to play” in the settlement of large volumes of outstanding personal injury claims in the UK.

Nick Gunter, head of technical claims at Fortis – who are also adopting the scheme – said that, as mediation is included in InterResolve’s claims package, it could mean a saving of over £400 per claim.

At present, under 1 per cent of personal injury claims go through mediation.

Original Article: Legal and Medical